ABOUT KIM

Behind Phronesis Consulting is me, Kim Jensen — a programme and project director with more than 30 years of experience leading complex IT and business transformations.

I'm originally from Funen, spent 10 years living and working in Copenhagen and 15 in Jutland, and have an international career behind me that included six years in India. That experience is no accident: a large part of my work has been building and leading global delivery teams across cultures and time zones — something that takes far more than processes and systems to pull off. Today I'm based in Viborg, but the whole of Denmark is my workplace.

My career runs from technical project manager at IBM to senior programme and director roles at some of Denmark's leading companies: Danske Bank, KMD, Carlsberg, Vestas, Norlys and, most recently, Bankdata. Along the way I led Norlys's IT merger with Telia Denmark — a major transition — and built service management and operations organisations from the ground up on the back of ITIL, SIAM and ServiceNow.

What still makes the work meaningful after 30 years is finding calm and direction at the heart of the complex: getting the right people together, steadying situations under pressure, and watching a programme go from chaos and ambition to stable, well-run operations. My leadership style is empathetic and built on trust, but with high expectations of the delivery — I keep my word and stay dependable when the pressure's on.

Outside work, I keep in shape and take to the kitchen with the same energy — Indian food for preference, a legacy of my years in India — and a mix of non-fiction and a good novel. It's the same practical wisdom the name Phronesis points to: knowing what needs doing, and acting wisely in the situation in front of you.

EDUCATION

COURSES AND CERTIFICATIONS

• INSEAD — Executive Board Programme  (2026)

• AVT Business School — CBA (Mini MBA), Business Management (2006–2007) 
• Aarhus Universitet — Cand.Oecon Finance and Marketing (1988–1994)

• MSP — Managing Successful Programmes (2026)
• MoP — Management of Portfolios (2021)
• MoR — Management of Risk (2021)
• PRINCE2 — Foundation & Practitioner (2019)
• PMP — Project Management Professional, PMI (2013)

Bankdata — Director, Service Delivery
2025–2026 · Financial services

Led the further development and scaling of the Service Delivery organisation as part of Strategy 2028. In parallel, drove a revitalisation of several core ITIL processes, lifting the department's CMMI maturity level within nine months. Held simultaneous responsibility for two significant delivery projects: Change Management compliance and the implementation of the Master Agreement with the member banks — both completed on schedule. Also served as a steering committee member for the ServiceNow implementation across all ITIL processes.

Norlys — Program Director, Service Integration & Delivery                                                              2022–2023 · Energy

Established the Service Integration & Delivery organisation in Norlys IT from the ground up — new ITIL processes, a ServiceNow platform with a CMDB foundation, and a new SDM function for the business areas. Led vendor management of 200+ vendors and a major automation project on Software Asset Management (licence allocation and lifecycle) that delivered substantial, documented savings. Responsible for the department's financial management and for the service transition of Norlys's OneERP system, including a seat on the OneERP Steering Committee.

Vestas Wind Systems - Program Director, Global SAP & Non SAP Operations

Programansvarlig for support og videreudvikling af Vestas' globale SAP- og non-SAP-miljøer med ansvar for medarbejdere fordelt på fire hovedspor samt et omfattende offshore-setup i Indien med tilhørende millionbudget.

Drev et leveranceoptimeringsprogram med dokumenterbare resultater, implementerede en state-of-the-art SAP-monitoreringsplatform, Operations Control Center, med fysisk kontrolrum og 24/7 operations support, og løftede brugertilfredsheden med 2nd level support fra 65 % til 80 % gennem konsekvent styring af leverancer og interessenter.

Opbyggede desuden en dedikeret Service Delivery Management-funktion, et omfattende testsetup samt et 24/7 Situation Management-setup. Implementerede i samme periode ServiceNow, herunder ny CMDB, flere nye ITIL-processer og integrationer til leverandører.

KMD — Programme Lead, Global SAP Service Delivery (Offshore)  

2007–2013 · Public sector

Programme lead for establishing KMD's first organisational setup outside Denmark, with global offshore delivery in India for the development and support of SAP systems. Built and matured a delivery model that grew to more than 130 consultants, with responsibility for onboarding, performance follow-up, SLA/KPI management, contract compliance and the ongoing development of the collaboration model between the Danish and Indian teams.

Drove the build-out of a strong Outsourcing Office focused on governance, supplier maturity, cultural alignment and stable delivery. Implemented structures for CV scoring, interviews, feedback, onboarding, retention and supplier maturity, which strengthened the quality of the offshore deliveries and created a trust-based partnership between KMD and the supplier in India.

Also ran several projects during this period related to the organisational implementation of offshoring within KMD.

Norlys — Program Director, Telia-transition

2023–2025 · Energy & Telecoms

Programme lead for one of Norlys's largest IT programmes to date: the IT and security transition of Telia DK into Norlys — a major programme with six programme managers and more than 20 project managers across six delivery streams and eight support functions. Built the programme organisation from the ground up, led steering committees, negotiated agreements with vendors, managed stakeholders at C-level, and ran budget, vendor management and organisational change management.

Trusted Partner Consulting

2018–2022 · IT, Wholesale, Energy & Telecoms

NNIT

• Programme management of a service management transition for a large Nordic retail chain, with responsibility for governance, ITSM implementation, SLAs and the build-out of service desk and field services

Solar

• Demand and delivery management on new commercial web and mobile platforms, with agile execution in close collaboration between the business, internal IT and external development teams.

Norlys Fiber

• Project management of development and implementation projects under close management attention, delivered on time, under budget and within scope.

Norlys IT

• Programme and project management of the outsourcing transitions of CRM and ERP systems to NNIT, completed on time, within scope and budget.

Norlys IT

• Strategic make-, buy- or partner analysis with direct significance for the group's future IT operations, plus advisory on building a SIAM organisation.

Common to all these assignments was high complexity, many stakeholders, and the need for experienced programme and project management that could bring calm, direction and results — whether the role was programme director, project manager or strategic advisor.

Carlsberg Business Services — Program & Transition Manager, Global SAP og BSP-support                                                        

Programme Manager / Transition Manager responsible for global SAP and BSP support-related deliveries in Carlsberg Business Services. Worked on business-critical transitions, service delivery and the stabilisation of global support models in an international setup, with close collaboration between the business, internal IT and external suppliers.

Drove cross-functional deliveries with a focus on structure, governance, stakeholder management and momentum across functions and countries. Helped strengthen the operational framework for global SAP support — including clearer lines of responsibility, improved delivery management and greater alignment between business needs and IT deliveries.

KMD, Danske Bank & IBM Denmark — 

Programme Management, BI and Technical Project Management

1995–2007 · IT Consulting, Financial Services & Public Sector

Between 1995 and 2007, the foundation was laid through technical project management, BI and data warehouse deliveries, and large public-sector development programmes. The work ranged from hands-on systems development and reporting to programme ownership, managing project managers, budgets and finances in general, testing, implementation and handover to operations. Common to this period were complex system landscapes, high business criticality, and deliveries with fixed deadlines, governance models and close stakeholder management..

Programme Manager, Large public-sector development programmes — KMD 

• Programme lead for several concurrent projects in the property domain, with responsibility for five project managers and around 50 staff. The work included, among other things, the Property Valuation System, social housing, OIS, property data and sub-projects related to the local government reform — with a focus on governance, finances, client steering committees and delivery on schedule.

Programme Manager, KMD Social Pensions — KMD 

• Programme lead for the new development and modernisation of KMD Social Pensions, with responsibility for project managers, teams, budget, planning, resource allocation and steering committees. The deliveries were shaped by statutory deadlines, a mainframe-based back end, an ASP.NET interface and a secure handover to operations.

BI Program Responsible / BI Support og udvikling — Danske Bank

• Programme lead for BI support and the further development of solutions for Realkredit Danmark, Danske Bank's head office, branch network and Nordic units. Led BI and data warehouse deliveries with a focus on customer profitability, data foundations, testing, go-live and Early Life Support.

Technical Project Manager and Lead Programmer — IBM Denmark 

• Project management and technical delivery for the Danish National Labour Market Authority and MD Foods, with responsibility for development, testing, reporting and ongoing maintenance. Worked with, among other things, SAS-based solutions, reporting to the Danish Parliament and integration with SAP-related production and forecasting processes.